Safety is central to our vision of making logistics human

We are committed to making the roads of this country safe.

We are committed to bringing each driver back home safely.

We are committed to delivering goods to our customers safely.

We aim to achieve 7-sigma level of safety, with just 1 probable accident per 10 million kilometres run

  • Fatigue management through relay: Auto-allocation of driving duties to pilots through our relay automation engine ensures that drive time is 4-6 hours only. We also mandate adequate resting time between trips.
  • Pilot selection process: Automated past driving history check and scores based on personality tests to judge risk-taking potential are built-in as integral part of the pilot selection process.
  • Per trip feedback through pilot app: All our pilots carry a smartphone with a Rivigo app. This app provides feedback at the end of every trip based on outliers in trip performance like over speeding and speed volatility. This encourages pilots to drive responsibly, reinforces good driving behaviour and dissuades rash driving. Pilots can also check past performance history of their duties and their improvement over various metrics. They are encouraged to improve upon the metrics and be alert to any fall in them.
  • Focus on efficiency, not speed: We emphasize on the need to eliminate unscheduled stoppages and inefficiencies in driving as opposed to speeding to meet turnaround time. Pilot’s performance-based incentive is linked to his driving efficiency and not turnaround times. Smooth and controlled driving is incentivized up to 60% of the base pay-out. Monthly performance dialogues are conducted with pilots highlighting their performance on various safety metrics such as average speed, over speeding and speed volatility.
  • Drug & alcohol testing: Comprehensive drug and alcohol tests are conducted before the start of every trip at the time of handing over the vehicle to the pilots.
  • Pilot safety trainings: As part of our pilots’ induction, a two-day safety training is conducted by pilot training institutes. We also organize safety weeks quarterly with engaging content, interactive training sessions and competitions focused on the importance of safe driving.
  • On the job reinforcement: Each pilot takes a safety pledge before taking a driving duty. Our pilot engagement team also organizes idea generation workshops setting fortnightly agenda on best practices for increasing safety such as seat belt awareness and fog driving. The most responsible pilots adhering to high standards on safety metrics receive regular rewards and recognition to reinforce this culture.
  • Fleet modifications: All our trucks have autonomous braking systems installed to ensure they halt in case obstacles are sensed within braking distance. Speed governor is installed in the entire fleet to limit speed in accordance with government regulation (as per Road Transport and Highways Ministry's 2015 amendment to the Central Motor Vehicles Rules, 1989).
  • Regular fleet maintenance and 24x7 alert-based monitoring: Inspections are carried out at the start of each trip to ensure truck is in a safe condition to ply. On-time scheduled maintenance, after running fixed kilometres, is also practised diligently. Our partner vendors regularly monitor all tyres and change them within specific time intervals. Round the clock vitals monitoring of airbrake pressure, engine oil pressure, coolant level and temperature is carried out to ensure ideal driving conditions. Any alerts or exceptions are handled on priority through our 24x7 control tower. Having pit stops at regular intervals of around 250 kilometres as part of our relay network also helps us in providing any required assistance to a vehicle at any point in time. All the pit stops are supported by 24X7 maintenance teams. All our trucks are always only 2-3 hours away from nearest help.

We have set high safety standards and ensure compliance through self-assessment, audits and daily reinforcement

  • Fatigue-free operations design: Mechanised handling of consignments, and palletised storage and movement ensures that our staff have a fatigue-free environment to work in. All the moving parts of a mechanical equipment are guarded and equipped with autobrakes to eliminate any chances of accidental mishap.
  • Safe stacking practices: Palletised stacking with height not exceeding 5 feet ensures safety of employees while stacking and de-stacking. It eliminates any risk of physical injury due to toppling of consignments in case of unstable stacking of odd-shaped goods.
  • Safety gear: All our staff has been provided with safety shoes (as per IS standards) and gloves to eliminate chances of physical injury in case of an accident.
  • Safety as a key imperative in shop floor layout design: Segregated man and material movement aisles and linear workflows ensure elimination of any chances of man and machine cross movement. All our operating units have dedicated storage of high value goods, identified areas for pantry and huddle meetings to ensure defined zones for different kinds of activities.
  • 24x7 CCTV monitoring: All our operating units have CCTVs installed at strategic locations including the docks, entry and exits to drive compliance to the laid-out safety norms. The docks are also equipped with high-luminosity LED lights which provide light coverage inside the trucks during night shifts.

Ensuring a safe and healthy workplace is a key element of our culture

  • Swachh Rivigo: All our operating units adhere to the ‘Swachh Rivigo’ mission through disciplined housekeeping and awareness generation on clean workplaces. Each unit head is personally accountable for ensuring environmental and health safety at their workplace.
  • Daily reinforcement through safety meetings: Safety is the first agenda during the daily morning huddles with unit heads. Any open cases from previous day are resolved and documented for sharing with other units. Each unit has its own evacuation plan and emergency response team to deal with any untoward incident.
  • Secured operating units: All operating units are under 24x7 surveillance by a professional security agency with access controls. This ensures that entry to various zones in operating units is regulated and visitors are briefed about safety norms in practice within the premises.
  • Fire safety systems: Adequate number of fire extinguishers, sprinklers, smoke detectors, fire hydrants and emergency doors are present in every building.
  • Personal Protective Equipment (PPE): Usage of PPE at workplace, for instance, goggles while welding, safety harness while working at heights and gloves while working with hot materials is made mandatory.
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