Payment terms

RIVIGO Freight is India's largest trucking marketplace network. We take pride in delivering an excellent experience to both our supply (Fleet owners) and demand partners.

We are committed to ensure that all Fleet owners get their advance payment within 24 hours of vehicle placement and balance within 30 days of POD delivery to demand account. Similarly, we are committed to collecting PODs within 15 days of trip end date and delivering them to demand partner. Both are critical to ensure that both demand and supply partners can efficiently manage their working capital.

For enabling the same, we have standardized payment terms for demand and supply partners for all trips flowing through Freight platform.

Important: These payment terms will be applicable on trips which started on or after 1st Sep 2019. RIVIGO Management reserves the right to modify these terms at any point on their discretion.

Trip cancellation charges

Cancellation by demand

Vehicle type<9 ton9 to 16 ton>16 ton
Penalty charges₹800₹1,000₹1,200
Dry run/km₹18₹20₹22

Note: Cancellation charges payable after assignment only. Charges payable to supplier only if truck details were shared within 60 mins of assignment, RIVIGO wasn't able to find another load for supplier within next 6 hours and truck reached loading point within 2 hour of loading time.

Cancellation by supply
Vehicle type<9 ton9 to 16 ton>16 ton
Penalty charges₹800₹1,000₹1,200

Note: Cancellation charges payable after assignment only. Cancellation charges to demand only payable if RIVIGO fails to find another supplier for same load within 4 hours of cancellation.

Destination charges

Kms form original destinationTruck on tripCharges
<50 kms-Actuals (running kms+toll)
<50 kmsSame truckActuals (running kms+toll)
<50 kmsDifferent truckNew truck freight + original truck cancellation

Detention charges

For market vehicles (charges per day)

Vehicle type<9 ton9 to 16 ton>15 ton
Open₹600₹800₹1,000
Container₹800₹1000₹1200
Trailer--₹1500

Note: If loading and unloading time is not mentioned on POD, then detention charges are not applicable

  • No detention charge for upto 24 hours or same day loading
  • Day 3 and 4, detention charges are 1.5x
  • Day 5 onwards, detention charges are 2x

For express vehicles (charges per day)

Vehicle type<9 ton9 to 16 ton>15 ton
Open₹900₹1200₹1,500
Container₹1200₹1500₹1800
Trailer--₹2250

Note: If loading and unloading time is not mentioned on POD, then detention charges are not applicable

  • No detention charge for upto 24 hours or same day loading
  • Day 3 and 4, detention charges are 1.5x
  • Day 5 onwards, detention charges are 2x

Late charges

Late advance payment (charges per day)

Vehicle type<9 ton9 to 16 ton>16 ton
Open₹600₹800₹1,000
Container₹800₹1,000₹1,200
Trailer--₹1,500

Note: Delay on advance payment considered from Vehicle out time at loading warehouse, and is payable only for trips where tracking is enabled via GPS or Pilot app successfully. RIVIGO reserves the right to determine if the trip was succesfully tracked or not.

Late delivery for market vehicles

Days of delayCharges(INR)Max Value
<1 day delay--
<5 day delay₹500/day100% of balance
>5 day delay100% of balance100% of customer penalty

Note: Daily trip run will be calculated at 350km/day from loading date.

Late delivery for express vehicles

Days of delayCharges(INR)Max Value
<1 day delay--
>1 day delay₹500/day20% of freight value

Note: Daily trip run will be calculated at 800km/day from loading date.

Late POD submission

Days from trip endChargesCharges
<10 days--
10-60 days₹50/day50% of balance
>60 days100% of balance100% of balance

Late balance payment

Days from POD delivery to demandChargesMax value
<30 days--
>30 days₹50/day50% of balance